Terms and conditions

Before returning any items, please do contact us to see if we can resolve any concerns you might have on (03) 9563 2447.

Delivery time-frames

We endeavour to ship orders within 1-3 business days (Unless item is pre-ordered), using Australia Post Express Post delivery.

Refund policy

We are happy to exchange, provide a credit note or a refund for garments bought online within 7 days if you choose the wrong size or if you change your mind.

Please note that refunds will be given only for purchases online and not for items purchased in store. 

Make sure the garment is not worn, used or damaged. The tag must remain attached in original condition. Postage is not refundable.

Please telephone us to inform about the return and also keep your proof of purchase.


If you require sizing advice to your online purchase, don't hesitate to call us on (03) 95632447 to speak to our professional staff.


Thank you,

Isabella Fashions Team.